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Service agreement

A service agreement is an arrangement where we, as a web agency, take responsibility for the operation, maintenance, and support of your website, system, or digital service. The purpose is to ensure that everything continues to run smoothly—even afte

Our Web Development Case Studies

Annell Ljus + Form

Buildahome had the pleasure of partnering with Annell on their latest project. The goal was to simplify the experience for their customers when visiting the website, ultimately leading to more inquiries and purchases. To achieve this, we focused on creating a user-friendly design and a high-performance website.

Read about the collaboration with Annell
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A service agreement is an ongoing contract between you and the web agency that covers the operation, maintenance, support, and sometimes further development of your digital solution. It establishes a clear structure for responsibilities and defines how quickly issues are addressed.

The contents can vary, but a typical service agreement usually includes:

  • Technical support via email/phone

  • Security updates (e.g., WordPress, plugins)

  • Monitoring of uptime and performance

  • Backups and recovery

  • Troubleshooting issues

  • Minor adjustments or content updates

If your website plays an important role in your business – for example, if you receive inquiries, sell products, or showcase services – a service agreement is highly recommended. It reduces the risk of downtime and security issues, and frees you from worrying about technical details.

Without a service agreement, action is typically taken only after something has already gone wrong. This can lead to longer wait times, unexpected costs, and in the worst-case scenario, data loss or security risks.

It depends on the scope of the agreement, but typically:

  • Monthly: Security updates, backup checks

  • Quarterly: Broader reviews of performance, SEO, or functionality

We document all actions and keep you informed on an ongoing basis.

Our process

01. Analyse the customer's needs

A webpage is every company’s most important sales person. How it looks and how user-friendly it is has to be prioritised to not miss out on potential customers.

The first step is therefore always to analyze the customer’s needs and wishes regarding the new website.

This includes understanding their brand and target audience, their current online presence, and what has previously worked and not worked for them.

We always strive for an open dialogue with the client to gain a clear picture of what they want and what they aim to achieve.

This includes understanding their brand and target audience, their current online presence, and what has previously worked and not worked for them.

02. Create beautiful and converting websites

Once we understand the customer’s needs and goals, it’s time to design the website. We take into account the customer’s wishes, brand, and target audience, and combine this with our experience in creating visually appealing and high-converting websites.

An important aspect is also responsive design, which means the website should function smoothly on all devices, including mobile phones and tablets.








03. Time to develop the page

After the design is finalized, it’s time to start developing the website. During the development phase, we use a variety of platforms and tools, such as WordPress, Umbraco, and Shopify.

It is important to have a thorough understanding of the chosen tools and to stay updated with the latest technologies and trends in web development. This ensures that the website is fast, stable, and secure.
It is also crucial to optimize the website for search engines to ensure it can be found and indexed, helping it reach potential customers.

04. Keep the page up to date and secure

Once the website is completed, we continue working together with the client to ensure that the site remains updated and secure from external threats.
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Analysis
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Design
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Development
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Service & maintenence

We work with multiple integrations for your webpage

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We ensure your webpage will run smoothly, without bugs or external threats.

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